Hiring an electrical contractor should be straightforward. Here's exactly what to expect from us at every step.
You contact us by phone, online booking, or email. You describe what you need and any context that helps us understand the situation.
What we'll ask: What you're trying to accomplish, address and context about your home or property, timing constraints, and any prior work or assessments you've had done.
What you'll hear back: Whether the work is something we typically handle, what the estimate process looks like for your situation, a scheduled time for an on-site assessment when needed, or a direct phone quote when the project is straightforward enough to scope without an in-person visit.
For most projects, an on-site assessment is essential. Phone quotes don't substitute for actually looking at your panel, your service, your existing work, and the specific physical conditions of your home or property.
During the assessment we inspect existing electrical service and panels, discuss your goals and concerns, identify potential issues and design options, and ask questions to understand what you're really trying to accomplish.
Time required: Typically 30 to 60 minutes for residential, longer for complex commercial projects.
Cost: Any applicable assessment or diagnostic fee is discussed during initial contact, before scheduling, so there are no surprises.
Within a few business days of the assessment, you'll receive a detailed written estimate.
Every estimate includes:
We don't send vague proposals. Vague proposals turn into expensive change orders. Detailed estimates protect both of us.
You review the estimate. You can call, email, or schedule a follow-up conversation to ask questions, discuss modifications, or work through specific concerns.
This is not a high-pressure conversation. Take your time. Ask the questions you need answered. Get other quotes if you want comparison. Sleep on it.
If modifications are needed (different scope, different equipment, different timing), we revise the estimate and resubmit.
When you're ready to move forward, you accept the estimate (signature or written confirmation) and we schedule the work.
What happens next: equipment ordering when applicable, permit application through the local building department, Duke Energy coordination for service work, project schedule confirmation, and pre-installation communication on access, schedule, and any preparation.
Lead time varies by project. Service work typically schedules within 1 to 3 weeks. Larger installations and specialty equipment work scheduled 4 to 8 weeks out depending on equipment and permit timelines.
On installation day, we arrive at the scheduled time. If we're delayed for any reason, you get a call before we should have been there.
We set up tools, materials, and protective covering for floors, furnishings, or work areas. Work proceeds per the agreed scope. If anything unexpected comes up (hidden damage, undocumented existing conditions, code issues we couldn't see during the estimate), we stop, document, communicate with you, and discuss options before continuing.
Before we leave, we walk through the completed work with you. You can see what was done, ask questions, and confirm the installation meets your expectations.
For permitted work, the local building department schedules an inspection.
We coordinate the inspection appointment, attend the inspection or are available by phone for any inspector questions, and provide pass documentation to you.
For most installations, inspections pass on the first visit because we install to code from the start. If conditions or correction items come up, we address and re-inspect at our cost.
After inspection passes, we provide permit and inspection documentation, equipment manuals and warranty registrations, customer training on equipment operation (battery systems, smart panels, EV chargers), and the final invoice with payment instructions.
For real estate transaction work, insurance carrier work, or any project requiring third-party documentation, we provide what's needed for the specific purpose.
We follow up after major installations to confirm equipment is operating as expected, customer questions are answered, and any post-installation concerns are addressed.
For battery systems, EV chargers, and smart panels specifically, we check in after a few weeks to ensure everything is working well in real-world conditions.
We do our best to respond to phone calls and emails as quickly as possible, typically within 1 to 2 business days. Active job sites and field work can sometimes delay responses. If your situation is time-sensitive (insurance deadline, real estate transaction, equipment delivery), let us know and we'll prioritize.
Project updates: Communicated proactively when significant items come up such as delays, permit issues, equipment lead times, or scope changes.
If you have a question or concern at any point during the process, contact us directly. We'd rather hear from you twice than miss something.
Estimates and quotes: Estimate and quote pricing depends on the project type and scope. We discuss any applicable assessment or diagnostic fees during initial contact, before any work begins. Project quotes are provided in writing after the assessment.
Project payment: Typically progress billing for projects above a defined threshold, with final payment at substantial completion. Smaller projects may be paid in full at completion.
Accepted payment methods: Check, ACH, credit card. Specific payment instructions provided with each invoice.
Financing: Wisetack financing up to $25,000 and Klarna up to $10,000 are available for qualifying installations.
Every installation is backed by a workmanship warranty. Extended warranty coverage available on qualifying installations. Manufacturer warranties on equipment are separate and provided by the equipment manufacturer.
If something doesn't work as expected, contact us. We address warranty work directly without third-party hassle.
Honest acknowledgment: occasionally things come up. Equipment fails. Schedules slip. Inspections find issues. Hidden conditions create surprises.
When something doesn't go to plan, we communicate directly and honestly about what's happening, propose a path forward, address the issue at our cost when it's something we should have caught, and discuss options openly when it's a customer-impacting decision.
The goal is always a successful project completion that you're satisfied with. Transparency is part of how we work.
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