Whether it's your first time hiring an electrician or you've worked with contractors before, we want you to know exactly how Ground Zero Electric operates. No surprises. No runaround. Here's how a project works from start to finish.
Call us at (513) 866-8685, fill out the online form, or book directly through our scheduling system. Tell us what you need and we'll get back to you within one business day. For service calls, we'll ask a few questions to understand the issue. For larger projects, we'll schedule a site visit.
For projects beyond basic service calls, we visit your property to evaluate the scope of work. We look at your panel, existing wiring, access points, and any factors that affect the job. This is where we ask questions, take measurements, and understand what you're trying to accomplish. A $150 consultation fee applies to site assessments and is waived if you hire us for the project.
You receive a detailed written estimate with a clear scope of work, what's included, what's excluded, and a single lump-sum price. No hourly rate guessing. No hidden fees. We explain the work in plain language so you know exactly what you're paying for and why. If the project qualifies for financing, we'll let you know your options through Klarna or Wisetack.
Once you approve the estimate and deposit, we schedule the work. You'll receive a confirmation with the date, expected arrival window, and what to prepare (if anything). For jobs requiring permits, we pull the permit before we show up. For jobs requiring Duke Energy coordination (like service upgrades), we handle that scheduling as well.
We show up on time. We protect your floors and work areas. We explain what's happening before we start and keep you informed throughout the day. If your power needs to be off for any portion of the work, we'll tell you in advance and minimize the outage. We clean up after ourselves. Your home or business should look the same (or better) when we leave, not like a construction site.
For work that requires a permit (panel upgrades, new circuits, service changes), an electrical inspection is required by the city or county. We coordinate the inspection, meet the inspector, and handle any follow-up. You don't need to be involved in this step unless you want to be.
Before we consider any job complete, we walk you through what was done. We show you the finished work, explain how to use anything new (smart panels, battery systems, EV chargers), answer your questions, and make sure you're satisfied. For larger installations, we provide documentation including photos and system information.
Final payment is due upon completion. We accept credit card, cash, and check. For larger projects, payment milestones may be structured into the estimate. Every project comes with a workmanship warranty, and all equipment carries the manufacturer's warranty. Warranty length depends on the project type and scope, ranging from 1 to 5 years on workmanship.
We stand behind our work. Every Ground Zero Electric project includes a workmanship warranty. The length of warranty coverage depends on the type and scope of the project.
If something we installed isn't working properly within the warranty period, call us. We'll come back and make it right.
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